Our ornament pattern eBooks are very detailed! Printing the eBook is NOT recommended due to ink/paper/printing costs.

IF YOU OPT TO PRINT IT, you MAY make a physical copy for your own personal use. However, since this eBook was created to be a virtual document only (not meant for print), some printers may have trouble printing a large file of this size.

Although the Ornament Girl customer support team and I are unable to troubleshoot your particular printing issues, I have listed below some typical printing solutions that others have found helpful...

If these suggestions do not help, I suggest searching for additional information online using Google (or another search engine you prefer), or contacting a professional computer/printer technician for assistance.

Alternatively, you may wish to have ONE copy printed for your personal use by a local printing service (like Staples).


  1. Nancy Inge on August 20, 2019 at 12:46 pm

    I have received my kit for August but I can’t find the ebook. When I try to find it, I get a message that I am not a member. Please Help!

    • Janelle Taliercio on August 20, 2019 at 2:30 pm

      Hi Nancy,

      So sorry about that. I have taken care of the problem. You should be able to log in now and access the club features, as well as the eBook. Please email us https://theornamentgirl.com/blog/contact/ if you need any further help getting logged in. Thanks so much and have a wonderful day!


    • Joyce Langreck on November 29, 2019 at 11:25 pm

      I purchased the tutorial for poinsettias but I cannot get to work I paid the &7

  2. Jeany Popp on December 17, 2019 at 10:07 pm

    Hello, I bought the Christmas bundle the day it came out. I checked my account and the $17.00 was taken out of my checking account but I cannot get the patterns. They are still unavailable to me. Please let me know how I can get these patterns to be highlighted so I can start working on them – Thank you for your time! Jeany 🙂

    • Janelle Taliercio on December 18, 2019 at 1:50 am

      Hi Jeany, I see that Maria has been corresponding with you via email about this issue. We’ll get it taken care of for you asap. Thank you!

  3. Constance Jones on January 14, 2020 at 5:08 pm

    I was wondering why January ornament hasn’t been posted yet? Normally I can see the new ornament by now. Is there an issue that hasn’t been addressed? Or is anyone else having this issue as well? Thanks for any help.🤗🤗🤗🤗🤗🤗

    • Janelle Taliercio on January 14, 2020 at 7:43 pm

      Hi Constance, thanks for checking in. We did reveal this month’s kit earlier in the month. It’s a beautiful heart design. You can find it in the group or on our public FB page here: http://www.facebook.com/theornamentgirl If you need anything else, please let me know. I’m happy to help. Janelle

  4. Pam Kelley on May 16, 2020 at 6:27 pm

    Hi Staci
    I’m having trouble with August 2019
    Coming all the way up. Thank you

    • Janelle Taliercio on May 16, 2020 at 6:33 pm

      Hi Pam, are you having trouble printing the directions? Janelle

  5. Carole Tripp on June 14, 2020 at 4:00 pm

    I can’t even find a tab that says “eBooks”, help, I just joined.

    • Janelle Taliercio on June 15, 2020 at 4:03 pm

      So sorry, Carole! You can access it directly here: https://ornamentgirls.com/ebooks/ or also it’s called The Pattern Library. Will you let me know if you need anything else? And welcome to the club! Janelle

  6. Nancy Pertmer on November 23, 2020 at 5:53 pm

    I purchased a pattern but cannot find it on your site. Your site isnt user friendly and very confusing. Please help

    • Janelle - Ornament Girls Support on November 25, 2020 at 12:48 am

      Oh no, I’m so sorry you’re having trouble, Nancy. Can you send us an email so we can help you with this? https://ornamentgirls.com/contact/ We will be happy to find out which pattern you need help locating and directing you to it. Thanks, Nancy.

  7. Debra sisson on December 15, 2020 at 12:32 am

    I can’t find ebook to download it. Help please and thank you

    • Janelle on December 15, 2020 at 2:25 am

      Hi Debra, can you tell me which eBook you need to find?

  8. Pat Huse on February 16, 2021 at 7:45 pm

    I won’t to cancel my account I have have had nothing but problems with this account again I tried this before with the same results

    • Janelle - Ornament Girls Support on February 17, 2021 at 8:02 pm

      Hi Pat, I’m sorry you’re having issues with the website. I have canceled your membership with the Ornament Girls Club. If you need anything further, will you send us an email so we can help further? Thank you for your time and have a nice day. https://ornamentgirls.com/contact/

  9. Sue Shoemaker on February 26, 2021 at 3:20 am

    i always have problems printing books. nothing has changed in my account. can u give me a proper link

    • Janelle - Ornament Girls Support on February 26, 2021 at 6:28 pm

      Hi Sue, would you be able to email us about this so we can help you further? You can do that here: https://ornamentgirls.com/contact/ Thank you!

  10. marcia howell on May 30, 2021 at 12:13 am

    I cannot get the download of the pattern ‘Sugar Plum” nor the e-book. Please help Thank you Marcia Howell mchclownlady@netzero.net

  11. Betty Montrella on August 28, 2021 at 1:07 pm

    I pay u and told me to put my e mail and u give me password and not work and tell me how to do
    thank you
    Betty Montrella

    • Janelle - Ornament Girls Club on August 29, 2021 at 1:32 am

      Hi Betty, so sorry for any trouble you’re experiencing. We would be happy to help you. Can you please email us with the details of the issue and we’ll be happy to help. Thanks so much! Janelle https://ornamentgirls.com/contact/

Leave a Comment