Our ornament pattern eBooks are very detailed! Printing the eBook is NOT recommended due to ink/paper/printing costs.
IF YOU OPT TO PRINT IT, you MAY make a physical copy for your own personal use. However, since this eBook was created to be a virtual document only (not meant for print), some printers may have trouble printing a large file of this size.
Although the Ornament Girl customer support team and I are unable to troubleshoot your particular printing issues, I have listed below some typical printing solutions that others have found helpful...
If these suggestions do not help, I suggest searching for additional information online using Google (or another search engine you prefer), or contacting a professional computer/printer technician for assistance.
Alternatively, you may wish to have ONE copy printed for your personal use by a local printing service (like Staples).
I have received my kit for August but I can’t find the ebook. When I try to find it, I get a message that I am not a member. Please Help!
Hi Nancy,
So sorry about that. I have taken care of the problem. You should be able to log in now and access the club features, as well as the eBook. Please email us https://theornamentgirl.com/blog/contact/ if you need any further help getting logged in. Thanks so much and have a wonderful day!
Janelle
I purchased the tutorial for poinsettias but I cannot get to work I paid the &7
Hello, I bought the Christmas bundle the day it came out. I checked my account and the $17.00 was taken out of my checking account but I cannot get the patterns. They are still unavailable to me. Please let me know how I can get these patterns to be highlighted so I can start working on them – Thank you for your time! Jeany 🙂
Hi Jeany, I see that Maria has been corresponding with you via email about this issue. We’ll get it taken care of for you asap. Thank you!
I was wondering why January ornament hasn’t been posted yet? Normally I can see the new ornament by now. Is there an issue that hasn’t been addressed? Or is anyone else having this issue as well? Thanks for any help.🤗🤗🤗🤗🤗🤗
Hi Constance, thanks for checking in. We did reveal this month’s kit earlier in the month. It’s a beautiful heart design. You can find it in the group or on our public FB page here: http://www.facebook.com/theornamentgirl If you need anything else, please let me know. I’m happy to help. Janelle
Hi Staci
I’m having trouble with August 2019
Coming all the way up. Thank you
Pam
Hi Pam, are you having trouble printing the directions? Janelle
I can’t even find a tab that says “eBooks”, help, I just joined.
So sorry, Carole! You can access it directly here: https://ornamentgirls.com/ebooks/ or also it’s called The Pattern Library. Will you let me know if you need anything else? And welcome to the club! Janelle
I purchased a pattern but cannot find it on your site. Your site isnt user friendly and very confusing. Please help
Oh no, I’m so sorry you’re having trouble, Nancy. Can you send us an email so we can help you with this? https://ornamentgirls.com/contact/ We will be happy to find out which pattern you need help locating and directing you to it. Thanks, Nancy.
I can’t find ebook to download it. Help please and thank you
Hi Debra, can you tell me which eBook you need to find?
I won’t to cancel my account I have have had nothing but problems with this account again I tried this before with the same results
Hi Pat, I’m sorry you’re having issues with the website. I have canceled your membership with the Ornament Girls Club. If you need anything further, will you send us an email so we can help further? Thank you for your time and have a nice day. https://ornamentgirls.com/contact/
i always have problems printing books. nothing has changed in my account. can u give me a proper link
Hi Sue, would you be able to email us about this so we can help you further? You can do that here: https://ornamentgirls.com/contact/ Thank you!
I cannot get the download of the pattern ‘Sugar Plum” nor the e-book. Please help Thank you Marcia Howell mchclownlady@netzero.net
Hi Marcia, can you send us an email so we can help you further? Thanks so much. https://ornamentgirls.com/contact/
Thanks,
Janelle
Ornament Girls Team
I pay u and told me to put my e mail and u give me password and not work and tell me how to do
thank you
Betty Montrella
Hi Betty, so sorry for any trouble you’re experiencing. We would be happy to help you. Can you please email us with the details of the issue and we’ll be happy to help. Thanks so much! Janelle https://ornamentgirls.com/contact/
I ORDERED THE EBOOK AND PRINTED UP TO PG. 33 AND RAN OUT OF PAPER AND DIDN’T HAVE ANY MORE UNTIL I WENT TO THE STORE. I WOULD LIKE TO PRINT THE REST BUT I CAN’T GET IT TO PRINT. AM I DOING SOMETHING WRONG? AT OUR VACATION HOME WE DON’T HAVE INTERNET SO I NEED A PRINTED COPY. ALSO, I TRIED TO PRINT THE BOOK ON HOW TO MAKE BOWS AND IT WOULDN’T PRINT EITHER. I WOULD APPRECIATE YOUR FEEDBACK.
Hi Betty, I am so sorry you are having trouble printing your pattern! Could you please send us an email to staciann@theornamentgirl.com ? We would be happy to help troubleshoot this with you. I’m so sorry again for the trouble!
I am a new
Member,but I have not received my instruction for September ornament even though it has been shipped. Help
Oh no! I am so sorry about that! I have sent you an email so I can get some more information. We will be happy to help.
Hello Ornament team,
Am printing various supply lists and find the print so LIGHT THAT I CAN BARELY READ IT. Is there a problem with you or me? Please advise. Thank you.
Hi Jeanne, I’m so sorry that you are having some trouble and I am happy to look into it. Can you give me some examples of the files you are having trouble with so I can take a look into for you please?