Printing & Printer Troubleshooting
Our ornament pattern eBooks are very detailed! Printing the eBook is NOT recommended due to ink/paper/printing costs.
IF YOU OPT TO PRINT IT, you MAY make a physical copy for your own personal use. However, since this eBook was created to be a virtual document only (not meant for print), some printers may have trouble printing a large file of this size.
Although the Ornament Girl customer support team and I are unable to troubleshoot your particular printing issues, I have listed below some typical printing solutions that others have found helpful...
If these suggestions do not help, I suggest searching for additional information online using Google (or another search engine you prefer), or contacting a professional computer/printer technician for assistance.
Alternatively, you may wish to have ONE copy printed for your personal use by a local printing service (like Staples).
Nancy Inge
August 20, 2019I have received my kit for August but I can’t find the ebook. When I try to find it, I get a message that I am not a member. Please Help!
Janelle Taliercio
August 20, 2019Hi Nancy,
So sorry about that. I have taken care of the problem. You should be able to log in now and access the club features, as well as the eBook. Please email us https://theornamentgirl.com/blog/contact/ if you need any further help getting logged in. Thanks so much and have a wonderful day!
Janelle
Joyce Langreck
November 29, 2019I purchased the tutorial for poinsettias but I cannot get to work I paid the &7
Jeany Popp
December 17, 2019Hello, I bought the Christmas bundle the day it came out. I checked my account and the $17.00 was taken out of my checking account but I cannot get the patterns. They are still unavailable to me. Please let me know how I can get these patterns to be highlighted so I can start working on them – Thank you for your time! Jeany 🙂
Janelle Taliercio
December 18, 2019Hi Jeany, I see that Maria has been corresponding with you via email about this issue. We’ll get it taken care of for you asap. Thank you!
Constance Jones
January 14, 2020I was wondering why January ornament hasn’t been posted yet? Normally I can see the new ornament by now. Is there an issue that hasn’t been addressed? Or is anyone else having this issue as well? Thanks for any help.🤗🤗🤗🤗🤗🤗
Janelle Taliercio
January 14, 2020Hi Constance, thanks for checking in. We did reveal this month’s kit earlier in the month. It’s a beautiful heart design. You can find it in the group or on our public FB page here: http://www.facebook.com/theornamentgirl If you need anything else, please let me know. I’m happy to help. Janelle
Pam Kelley
May 16, 2020Hi Staci
I’m having trouble with August 2019
Coming all the way up. Thank you
Pam
Janelle Taliercio
May 16, 2020Hi Pam, are you having trouble printing the directions? Janelle