Contact & Support

Contact Staci Ann Lowry

I would love to hear from you, if you have any questions, comments, or concerns. Please contact me using the form below.

I am absolutely dedicated to making sure you get excellent customer service. We will try to respond as quickly as we can on business days. Please note that we are a very small team, and we take a personal approach to answering every email with care. 

We also have limited weekend hours and will work hard to get you a quick response, but please note that it can take us a bit longer to address your weekend inquiries.

(By the way, please double-check your email address… if there’s a typo, I won’t be able to respond. Also, if you have UNSUBSCRIBED from my emails, or marked any of my emails as spam, I will not be able to respond.)

Thank you!

 

 

Staci Ann Lowry

Your Name: Your Email Address: How can we help you?

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20 Responses
  • Loretta McIntyre
    October 1, 2019

    Please remove Master Card ending in 3092 Thank you

    • Janelle Taliercio
      October 2, 2019

      Hi Loretta, I’ll remove that card for you. If you need anything else with your account, please email us here: https://theornamentgirl.com/blog/contact/ Thanks! Janelle

    • Loretta McIntyre
      October 8, 2019

      Yes

    • Sharra Clark
      November 4, 2019

      I’m a little confused, I thought if we became an ornament girl that we would have access to all the patterns. I joined but i don’t have access.

  • Lynne Quinn
    October 14, 2019

    I bought the nova pattern and it says I have access, however, I am unable to view the pattern. It keeps taking me to a page saying you have not received my payment.
    I have the receipt, and the pattern in my dashboard says I have it.
    Please fix this

  • Donna Ford
    October 15, 2019

    I love all of your patterns. I hope most of them will be in your library for sale.

  • Sharra Clark
    November 4, 2019

    I’m a little confused, I thought if we became an ornament girl that we would have access to all the patterns. I joined but i don’t have access.

  • Sharon Woodin
    November 7, 2019

    Hello, Is there a problem with your website? I have purchased patterns but I can’t access them. I also can’t purchase any patterns. I have opened a case but have heard nothing back. Thank you

  • Paula Noakes
    November 9, 2019

    How can I cancel my digital subscription? I decided to just go with the VIP subscription, since I was buying most of the kits anyway! There’s no option to cancel on my account page. Thanks!

    • Janelle Taliercio
      November 9, 2019

      Hi Paula, I canceled that for you and welcome to the kit side of the club! So happy to have you getting the kits each month. Happy ornament-ing!

  • Nancy Harmon
    November 9, 2019

    I see many others are having same problems–made payments and can’t access pattern and no response. Please fix this, I had heard good things about you but I am beginning to wonder I made a purchase over 3 days ago and was waiting to make my ornament.

    • Janelle Taliercio
      November 10, 2019

      Hi Nancy, I am so sorry you’re having trouble accessing your purchase. I do see Maria replied to your email but it looks like you haven’t received it. I am wondering if it landed in your spam folder? I’m going to email you from our gmail account and hope that one makes it through as I don’t want to put sensitive account information in a comment here. Will you let me know if you don’t receive it tonight? I’m going to work to resolve this issue for you asap. Again, so sorry for the trouble. We value you and all our customers and are sad to hear you’ve had a problem with your purchase. Thanks, Nancy, I’ll be emailing you now. Have a nice weekend, Janelle

  • Jean Hardman
    November 9, 2019

    Please remove visa 6275 credit card

  • Jean Hardman
    November 9, 2019

    I added my new cc so I hope I’m good with receiving my ornaments.

    • Janelle Taliercio
      November 10, 2019

      Hi Jean, I removed the old card for you and tied the new card to your account. You’re all set for the month. yay! I hope you have a great weekend. Janelle

  • Sharon Woodin
    November 9, 2019

    So frustrated with this website! I haven’t been able to access the patterns I’ve purchased since 11/4 nor can I purchase anymore. I’ve created support cases but that doesn’t seem to get me anywhere! Time to look around to purchase patterns elsewhere.

    • Janelle Taliercio
      November 10, 2019

      Hi Sharon, I’m so sorry you’re having trouble. I see that we have been responding to your emails but it looks as though you aren’t receiving them? Are you able to log into the member area at all? I’ll be happy to troubleshoot this with you. I’m going to email you from our gmail address too, just in case that helps push our emails through to you. Again, so sorry for the frustration this has caused. Janelle

    • Sharon Woodin
      November 10, 2019

      Thank you Maria and Janelle for helping to resolve the issues I was having. I can now see my patterns and purchase new ones.

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