Contact & Support

Contact Staci Ann Lowry

I would love to hear from you, if you have any questions, comments, or concerns. Please contact me using the form below.

I am absolutely dedicated to making sure you get excellent customer service. We will try to respond as quickly as we can on business days. Please note that we are a very small team, and we take a personal approach to answering every email with care. 

We also have limited weekend hours and will work hard to get you a quick response, but please note that it can take us a bit longer to address your weekend inquiries.

(By the way, please double-check your email address… if there’s a typo, I won’t be able to respond. Also, if you have UNSUBSCRIBED from my emails, or marked any of my emails as spam, I will not be able to respond.)

Thank you!

 

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Staci Ann Lowry

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80 Responses
  • Loretta McIntyre
    October 1, 2019

    Please remove Master Card ending in 3092 Thank you

    • Janelle Taliercio
      October 2, 2019

      Hi Loretta, I’ll remove that card for you. If you need anything else with your account, please email us here: https://theornamentgirl.com/blog/contact/ Thanks! Janelle

    • Loretta McIntyre
      October 8, 2019

      Yes

      • Nancy Watters
        April 25, 2020

        Help! I had angel in my cart & was filling out credit info – then it locked me out! Can you please see if my order took effect? Hopefully it did – please confirm.
        Nancy Watters
        nswatters@hotmail.com

        • Elizabeth Long
          May 29, 2020

          How do I access my Cart

    • Sharra Clark
      November 4, 2019

      I’m a little confused, I thought if we became an ornament girl that we would have access to all the patterns. I joined but i don’t have access.

      • KIMBERLY KILEY
        December 19, 2019

        That’s what I’m dealing with too.

      • Brenda Chauvin
        December 22, 2019

        Sharra Clark You will only have access to the ones your purchase. And sometimes she does a “bonus” which would also be free (if you are an OG member. Also as a Member you can purchase any of the past kits that are still available. Then you would have access to the book and video. Hope this helps.

        • Susan Kuzminski
          December 28, 2019

          Brenda, if I purchase a past kit do I then have access to that kits book? It states does not come with book/video.

        • Kristina Potts
          April 14, 2020

          I purchased 4 items but di not have access to them at all even though I am no longer a member.

        • Janelle Taliercio
          April 15, 2020

          Kristina, I’m so sorry you’re having trouble accessing patterns. You do have forever access to what you’ve already purchased. We’re going to email you about how to access them and see what exactly is happening when you try to access your patterns. Thank you, Janelle

      • Kathleen Cohen
        January 6, 2020

        I am also confused. I requested to join but I also don’t have access to the patterns. How do you become an OG?

    • Michelle Hisert
      November 12, 2019

      I received the wrong item. I need the right one ASAP, for a project I need to complete prior to family coming in before the holidays. I ordered fussy cut deer six sets and I got 6 sets of the reindeer Jol deer. This will NOT work. Can you please let me know what I need to do to get the right one and when I am going to get it. PLEASE

      • Janelle Taliercio
        November 15, 2019

        Hi Michelle, I know Maria has helped you via email but didn’t want to leave your comment here hanging either. We took care of this for you and I’m so sorry we sent the wrong item. You should have received an email with the shipping confirmation and tracking information. It looks like it’s expected by this Saturday evening. Thanks for writing in about this and, again, so sorry for the mixup. Have a nice evening, Janelle.

    • Mary Windley
      December 3, 2019

      Remove Visa credit card 8261. Thanks!

      • Janelle Taliercio
        December 4, 2019

        Hi Mary, I removed that for you. If you need anything else, please let us know. Always happy to help. Janelle

    • Lisa Bell
      December 22, 2019

      Very misleading. Please refund my fee for joining, as I received access to nothing. It seems the same for all of the people commenting.
      No thank you…payment for nothing!
      Refund please

      • StaciAnn Lowry
        December 22, 2019

        Hi Lisa… we received your later email saying you could now access everything; however, I had already processed your refund. I’m sorry you were having trouble at first, but your refund is all taken care of.

    • Vlasta.rb@gmail.com Prejean
      January 1, 2020

      I order ornament patterns and I havent printed them how do I get access to them

    • Benni Sicat
      January 8, 2020

      Where to log in?

    • Rhonda Johnston
      March 5, 2020

      Please cancel my membership! I have enjoyed being an Ornament Girl, but feel that for right now, due to unforeseen circumstances that I can not afford to continue right now!

      • Janelle Taliercio
        March 5, 2020

        Hi Rhonda, I just wanted to let you know I have canceled your account and removed the credit cards, per your email. I also wanted to thank you for having been a member with us. You will be missed but we certainly understand and hope you know you’re welcome to join us again in the future. Have a great day and happy ornament-ing!

    • Susan Cottrell
      April 4, 2020

      Please remove master card 2825 so I canener a new one thank you

      • Janelle Taliercio
        April 5, 2020

        Hi Susan, I have removed that card from your account for you. You can now add a new card on file. I will keep an eye on your account to see when the new card is added and will email you when everything is all set. Thanks! Janelle

  • Lynne Quinn
    October 14, 2019

    I bought the nova pattern and it says I have access, however, I am unable to view the pattern. It keeps taking me to a page saying you have not received my payment.
    I have the receipt, and the pattern in my dashboard says I have it.
    Please fix this

  • Donna Ford
    October 15, 2019

    I love all of your patterns. I hope most of them will be in your library for sale.

  • Sharra Clark
    November 4, 2019

    I’m a little confused, I thought if we became an ornament girl that we would have access to all the patterns. I joined but i don’t have access.

    • Nancy Watters
      April 24, 2020

      Hi! I’m confused. I am a member (e-member for a couple years) & thought I would have access to all the patterns & videos. I desperately want to make the Hawaiian Pineapple – yet I can not find it any where. Can you clarify this? I am not sure what I have been paying for all these months.
      Thx
      PS I should’ve contacted you sooner – but I have been fighting breast cancer & never got around to contacting you.

  • Sharon Woodin
    November 7, 2019

    Hello, Is there a problem with your website? I have purchased patterns but I can’t access them. I also can’t purchase any patterns. I have opened a case but have heard nothing back. Thank you

  • Paula Noakes
    November 9, 2019

    How can I cancel my digital subscription? I decided to just go with the VIP subscription, since I was buying most of the kits anyway! There’s no option to cancel on my account page. Thanks!

    • Janelle Taliercio
      November 9, 2019

      Hi Paula, I canceled that for you and welcome to the kit side of the club! So happy to have you getting the kits each month. Happy ornament-ing!

  • Nancy Harmon
    November 9, 2019

    I see many others are having same problems–made payments and can’t access pattern and no response. Please fix this, I had heard good things about you but I am beginning to wonder I made a purchase over 3 days ago and was waiting to make my ornament.

    • Janelle Taliercio
      November 10, 2019

      Hi Nancy, I am so sorry you’re having trouble accessing your purchase. I do see Maria replied to your email but it looks like you haven’t received it. I am wondering if it landed in your spam folder? I’m going to email you from our gmail account and hope that one makes it through as I don’t want to put sensitive account information in a comment here. Will you let me know if you don’t receive it tonight? I’m going to work to resolve this issue for you asap. Again, so sorry for the trouble. We value you and all our customers and are sad to hear you’ve had a problem with your purchase. Thanks, Nancy, I’ll be emailing you now. Have a nice weekend, Janelle

    • Rita Brett
      December 17, 2019

      Ooh, having the same issue with the holiday patterns cathedral and flurry. I have the receipt from yesterday but they’re still not accessible in my dashboard. Keeps taking me back to the payment page.

  • Jean Hardman
    November 9, 2019

    Please remove visa 6275 credit card

  • Jean Hardman
    November 9, 2019

    I added my new cc so I hope I’m good with receiving my ornaments.

    • Janelle Taliercio
      November 10, 2019

      Hi Jean, I removed the old card for you and tied the new card to your account. You’re all set for the month. yay! I hope you have a great weekend. Janelle

  • Sharon Woodin
    November 9, 2019

    So frustrated with this website! I haven’t been able to access the patterns I’ve purchased since 11/4 nor can I purchase anymore. I’ve created support cases but that doesn’t seem to get me anywhere! Time to look around to purchase patterns elsewhere.

    • Janelle Taliercio
      November 10, 2019

      Hi Sharon, I’m so sorry you’re having trouble. I see that we have been responding to your emails but it looks as though you aren’t receiving them? Are you able to log into the member area at all? I’ll be happy to troubleshoot this with you. I’m going to email you from our gmail address too, just in case that helps push our emails through to you. Again, so sorry for the frustration this has caused. Janelle

    • Sharon Woodin
      November 10, 2019

      Thank you Maria and Janelle for helping to resolve the issues I was having. I can now see my patterns and purchase new ones.

      • Janelle Taliercio
        November 15, 2019

        I’m so happy we were able to resolve the issue for you! Thanks for letting us know. Have a wonderful evening, Janelle.

  • Sharon Woodin
    December 1, 2019

    Hello, I’m hoping someone can help me. I have submitted two case requests for help, both were closed out but I still can’t access the pattern. I have tried to get into the pattern even though it says I don’t have access just to be sure. I bought the pattern on 11/10/19. The pattern is the Prairie Pine Cone eBook by Prairie Creations. Any help would be appreciated! Thank you

    • Janelle Taliercio
      December 1, 2019

      Hi Sharon, I’m so sorry you’re having trouble accessing your pattern. I do see that Sarah and Maria answered both of your emails to us but it looks like you aren’t getting those email replies. I just sent you an email from our Gmail account, hoping that one makes it through. I do see that you have access to the Pinecone eBook in your account so I do believe this is a browser/internet history issue. If you have more than one browser, can you try it? And if not, you can also try clearing your internet history. Just make sure you log out and log back into your account before checking if you have access. Also, are you on your phone/mobile device when trying or on a computer? Thanks, Sharon! Janelle

      • Sharon Woodin
        December 2, 2019

        Hi Janelle, Thank you for your response. I’m not sure why I didn’t receive the messages from Sarah or Maria but I did receive yours. I’ve tried to access the pattern on two different computers using different browsers with no success. I’m now traveling so will try again when I get home. Thanks again! Sharon

        • Janelle Taliercio
          December 2, 2019

          I’m sorry to hear that you are still not able to access it. Would you like me to email you a copy of the pattern to your email address in the meantime? Will you email me an update whenever you get back home so we can try to troubleshoot more with you? Thanks! Janelle

        • Sharon Woodin
          December 4, 2019

          Hi Janelle, I’m home and have access to all my patterns! Thank you as always for your help!!

        • Janelle Taliercio
          December 5, 2019

          YAY! I’m so happy to hear that! And you’re most welcome. I’m happy to help. Janelle

  • Sandra McGarry
    December 2, 2019

    Hello,
    I am trying to locate the “Bonuses” tab so I can download the Micky Mouse and Minion PDF files. Help. I am in my account. Should I be on your Face Book page instead?

  • Tina Sanford
    December 3, 2019

    Hi Staci,

    I filled out a support request last night and am worried you may not have received it. I purchased 2 patterns yesterday and the money came out of my account but I can’t access the patterns. I did go through and clean out my browser but still no access. Can you help me?

    Thanks.

    Tina

    • Janelle Taliercio
      December 4, 2019

      Hi Tina, I see the new patterns came in with this email extension: umich.edu I’m going to make sure those patterns go into your main account with your comcast.net email address. This will solve the problem. If you still have trouble after this, will you let me know? I’m also going to email you. Thank you! Janelle

  • Gay Dickenson
    December 3, 2019

    Hello There!!
    I was wondering how to protect my sore fingertips from all the pin pushing. I love making these lovely ornaments for my Loved Ones! Am I the only One with sore fingers!? Ive been grabbing any little hard thing I can find that helps push in the pins. Are there some Ideas out there!?
    Thanks all for your time and thoughts!
    Happy Creating!
    Gay

    • Tina Sanford
      December 3, 2019

      A thimble helps.

  • Tina Sanford
    December 5, 2019

    I am trying to do the basic star pattern and am having an awful time marking the center on the second half. I think I’ll just buy some of the pre-marked ones but I’m not sure which to get. I need 4 lines so should I get the one with 5 or 8 premarked lines? I’m not sure why I’m having so much trouble. I did the free workshop months ago and it came out fine but I’m really struggling this time. Grrrr!

  • Leah Boudreaux Boudreaux
    December 8, 2019

    I updated my card added s new one and would like to use the one ending in 2870 and d

    • Janelle Taliercio
      December 11, 2019

      Hi Leah, I do see we have taken care of this for you. Thank you! Janelle

  • Kim Loewenstein
    December 12, 2019

    I filled out a support request. I just got my very first order that I ordered from you and the order was wrong. I ordered 5 egg foam with 8 lines and I received the round ones. I really needed these for Christmas presents and need them asap. How can I send the round ones back and get the egg ones ASAP??

    • Janelle Taliercio
      December 13, 2019

      Hi Kim, I’m so sorry for the mixup. We’re sending the eggs out asap. Someone will be in touch with you via email about this, too. Thank you. Again, so sorry about this.

  • Linda Maddox
    December 15, 2019

    Did you get my earlier Support Request? PayPal was charged on Dec.4, but I haven’t heard anything, and my order is not listed.
    Thanks,
    Linda

  • Rita Brett
    December 17, 2019

    Did you get my earlier support request? Paypal was charged yesterday, you sent a confirmatoin, but the patterns do not appear in the list. Still. I cleared cache and switched browsers but no patterns. Help please!

    • Rita Brett
      December 17, 2019

      All set, thanks!

  • Rita Brett
    December 17, 2019

    Could you please just email the PDFs of cathedral and flurry please? And in any case, provide some kind of response? I’ve contacted you several times and heard nothing back. Thank you.

    • Rita Brett
      December 17, 2019

      All set, thanks so much!

  • Rita Brett
    December 17, 2019

    Thank you so much!

  • Lequita O'Brian
    December 25, 2019

    Hello, I created a support case asking to cancel my subscription to the digital patterns and remove Visa card ending in 6336 but have not heard from you as yet. Please let me know if this has been done. I don’t want to incur any more charges. I enjoy making the ornaments and have bought several patterns that I liked. These will keep me busy for quite a while. Thank you so much.
    L. O’Brian
    lee36chv@aol.com

    • Janelle Taliercio
      December 26, 2019

      Hi L, we received your request, canceled your account, and removed the card on file. I see that Maria has emailed you back about this so I hope you received that email? Thank you so much for having been a member! And Happy New Year to you.

  • Pamela Rickard
    December 30, 2019

    I am wondering about my order that I placed on December 16, 2019? I have not received any confirmation of it but in the order section of my account states it has been paid. This is the second time I have sent a request. I would like some feed back, please.

    Sincerely,
    Pam R.

    • Janelle Taliercio
      December 31, 2019

      Hi Pamela, I see that Sarah is working with you on this. We’ll get to the bottom of this for you. Thank you! Have a great New Year!

      • Pamela Rickard
        January 3, 2020

        I just posted another statement about invoice
        number 47303 that was placed on December 19th and invoice 237697 that was placed on December 16, 2019. They are both $17. I know I ordered some of your premeasured styrofoam balls but I haven’t seen anything stating it.

        • Janelle Taliercio
          January 4, 2020

          Hi Pamela, have you received our email back to you? It looks like it hasn’t been opened so I’m thinking you aren’t receiving it. We’re going to email you from our Gmail account next to see if that’ll push the reply to your email inbox. Will you let me know if you don’t get that email soon? Thanks so much! Janelle

  • NANCY CYR
    December 30, 2019

    Signed up for the 2019 Christmas bundle, when I tried to log on my password did not work.

    • Janelle Taliercio
      December 31, 2019

      Hi Nancy, I see that Maria answered your email yesterday. Did you not receive her reply? Please let me know. Thanks so much! And have a Happy New Year!

  • Arlis Mulder
    February 6, 2020

    Hi,
    I am trying to purchase soft foam balls. When I click on it I do not have anything that comes up. I am wondering if you are completely out or if I am doing something wrong.
    I am logged in.

    Arlis

    • Janelle Taliercio
      February 8, 2020

      Hi Arlis, we are out of stock on the foam balls right now which is why nothing comes up when you click on that page. So sorry about any inconvenience. Janelle

  • CHRISTINE FERRY
    February 8, 2020

    I’m just wondering if you’ve discontinued the email inspiration pieces and the tips and tricks emails? I was getting them, but suddenly the emails have stopped. I really found them useful and if you’re still doing them, please start sending them to me again at sbncc@juno.com. Thanks a bunch.

    • Janelle Taliercio
      February 8, 2020

      Hi Christine, I’m sorry but it looks like our emails are bouncing when we try to send them to you. I’m going to send you a confirmation email with a link to click that you do want to receive our emails. Let’s see if that works. If it doesn’t, can you send a support ticket to us via this page: https://theornamentgirl.com/blog/contact/ Thanks so much! Janelle

  • Christina Carlo
    February 16, 2020

    I’m looking to purchase Soft foam shapes but there are no listings for it.Can you please tell me when you will have them in stock?
    Regards
    Christina

    • StaciAnn Lowry
      February 23, 2020

      So sorry about that Christina. To be honest, I am not 100% sure when I’ll have them re-listed. We’re having a bit of a crunch on our supply chain right now due to the Coronavirus, so I decided to hang on to what we have for now in case I need them for our upcoming kits before things get back to normal. I am hoping to have everything re-listed as soon as I can. Please be sure you’re on my email list! I will be sending out an email once they are re-listed. (you can sign up here if you’re not already on it: https://ornamentgirls.com/basic-star-workshop/ )

  • Lynn Bartlett
    May 23, 2020

    Is there a pattern using the foam star? I bought a couple of them awhile back but I’m not sure what to do with them? Thanks in advance!!

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