Contact & Support

Contact Staci Ann Lowry

I would love to hear from you, if you have any questions, comments, or concerns. Please contact me using the form below.

I am absolutely dedicated to making sure you get excellent customer service. We will try to respond as quickly as we can on business days. Please note that we are a very small team, and we take a personal approach to answering every email with care. 

We also have limited weekend hours and will work hard to get you a quick response, but please note that it can take us a bit longer to address your weekend inquiries.

(By the way, please double-check your email address… if there’s a typo, I won’t be able to respond. Also, if you have UNSUBSCRIBED from my emails, or marked any of my emails as spam, I will not be able to respond.)

Thank you!

 

 

Staci Ann Lowry

Your Name: Your Email Address: How can we help you?

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41 Responses
  • Loretta McIntyre
    October 1, 2019

    Please remove Master Card ending in 3092 Thank you

    • Janelle Taliercio
      October 2, 2019

      Hi Loretta, I’ll remove that card for you. If you need anything else with your account, please email us here: https://theornamentgirl.com/blog/contact/ Thanks! Janelle

    • Loretta McIntyre
      October 8, 2019

      Yes

    • Sharra Clark
      November 4, 2019

      I’m a little confused, I thought if we became an ornament girl that we would have access to all the patterns. I joined but i don’t have access.

    • Michelle Hisert
      November 12, 2019

      I received the wrong item. I need the right one ASAP, for a project I need to complete prior to family coming in before the holidays. I ordered fussy cut deer six sets and I got 6 sets of the reindeer Jol deer. This will NOT work. Can you please let me know what I need to do to get the right one and when I am going to get it. PLEASE

      • Janelle Taliercio
        November 15, 2019

        Hi Michelle, I know Maria has helped you via email but didn’t want to leave your comment here hanging either. We took care of this for you and I’m so sorry we sent the wrong item. You should have received an email with the shipping confirmation and tracking information. It looks like it’s expected by this Saturday evening. Thanks for writing in about this and, again, so sorry for the mixup. Have a nice evening, Janelle.

    • Mary Windley
      December 3, 2019

      Remove Visa credit card 8261. Thanks!

      • Janelle Taliercio
        December 4, 2019

        Hi Mary, I removed that for you. If you need anything else, please let us know. Always happy to help. Janelle

  • Lynne Quinn
    October 14, 2019

    I bought the nova pattern and it says I have access, however, I am unable to view the pattern. It keeps taking me to a page saying you have not received my payment.
    I have the receipt, and the pattern in my dashboard says I have it.
    Please fix this

  • Donna Ford
    October 15, 2019

    I love all of your patterns. I hope most of them will be in your library for sale.

  • Sharra Clark
    November 4, 2019

    I’m a little confused, I thought if we became an ornament girl that we would have access to all the patterns. I joined but i don’t have access.

  • Sharon Woodin
    November 7, 2019

    Hello, Is there a problem with your website? I have purchased patterns but I can’t access them. I also can’t purchase any patterns. I have opened a case but have heard nothing back. Thank you

  • Paula Noakes
    November 9, 2019

    How can I cancel my digital subscription? I decided to just go with the VIP subscription, since I was buying most of the kits anyway! There’s no option to cancel on my account page. Thanks!

    • Janelle Taliercio
      November 9, 2019

      Hi Paula, I canceled that for you and welcome to the kit side of the club! So happy to have you getting the kits each month. Happy ornament-ing!

  • Nancy Harmon
    November 9, 2019

    I see many others are having same problems–made payments and can’t access pattern and no response. Please fix this, I had heard good things about you but I am beginning to wonder I made a purchase over 3 days ago and was waiting to make my ornament.

    • Janelle Taliercio
      November 10, 2019

      Hi Nancy, I am so sorry you’re having trouble accessing your purchase. I do see Maria replied to your email but it looks like you haven’t received it. I am wondering if it landed in your spam folder? I’m going to email you from our gmail account and hope that one makes it through as I don’t want to put sensitive account information in a comment here. Will you let me know if you don’t receive it tonight? I’m going to work to resolve this issue for you asap. Again, so sorry for the trouble. We value you and all our customers and are sad to hear you’ve had a problem with your purchase. Thanks, Nancy, I’ll be emailing you now. Have a nice weekend, Janelle

  • Jean Hardman
    November 9, 2019

    Please remove visa 6275 credit card

  • Jean Hardman
    November 9, 2019

    I added my new cc so I hope I’m good with receiving my ornaments.

    • Janelle Taliercio
      November 10, 2019

      Hi Jean, I removed the old card for you and tied the new card to your account. You’re all set for the month. yay! I hope you have a great weekend. Janelle

  • Sharon Woodin
    November 9, 2019

    So frustrated with this website! I haven’t been able to access the patterns I’ve purchased since 11/4 nor can I purchase anymore. I’ve created support cases but that doesn’t seem to get me anywhere! Time to look around to purchase patterns elsewhere.

    • Janelle Taliercio
      November 10, 2019

      Hi Sharon, I’m so sorry you’re having trouble. I see that we have been responding to your emails but it looks as though you aren’t receiving them? Are you able to log into the member area at all? I’ll be happy to troubleshoot this with you. I’m going to email you from our gmail address too, just in case that helps push our emails through to you. Again, so sorry for the frustration this has caused. Janelle

    • Sharon Woodin
      November 10, 2019

      Thank you Maria and Janelle for helping to resolve the issues I was having. I can now see my patterns and purchase new ones.

      • Janelle Taliercio
        November 15, 2019

        I’m so happy we were able to resolve the issue for you! Thanks for letting us know. Have a wonderful evening, Janelle.

  • Sharon Woodin
    December 1, 2019

    Hello, I’m hoping someone can help me. I have submitted two case requests for help, both were closed out but I still can’t access the pattern. I have tried to get into the pattern even though it says I don’t have access just to be sure. I bought the pattern on 11/10/19. The pattern is the Prairie Pine Cone eBook by Prairie Creations. Any help would be appreciated! Thank you

    • Janelle Taliercio
      December 1, 2019

      Hi Sharon, I’m so sorry you’re having trouble accessing your pattern. I do see that Sarah and Maria answered both of your emails to us but it looks like you aren’t getting those email replies. I just sent you an email from our Gmail account, hoping that one makes it through. I do see that you have access to the Pinecone eBook in your account so I do believe this is a browser/internet history issue. If you have more than one browser, can you try it? And if not, you can also try clearing your internet history. Just make sure you log out and log back into your account before checking if you have access. Also, are you on your phone/mobile device when trying or on a computer? Thanks, Sharon! Janelle

      • Sharon Woodin
        December 2, 2019

        Hi Janelle, Thank you for your response. I’m not sure why I didn’t receive the messages from Sarah or Maria but I did receive yours. I’ve tried to access the pattern on two different computers using different browsers with no success. I’m now traveling so will try again when I get home. Thanks again! Sharon

        • Janelle Taliercio
          December 2, 2019

          I’m sorry to hear that you are still not able to access it. Would you like me to email you a copy of the pattern to your email address in the meantime? Will you email me an update whenever you get back home so we can try to troubleshoot more with you? Thanks! Janelle

        • Sharon Woodin
          December 4, 2019

          Hi Janelle, I’m home and have access to all my patterns! Thank you as always for your help!!

        • Janelle Taliercio
          December 5, 2019

          YAY! I’m so happy to hear that! And you’re most welcome. I’m happy to help. Janelle

  • Sandra McGarry
    December 2, 2019

    Hello,
    I am trying to locate the “Bonuses” tab so I can download the Micky Mouse and Minion PDF files. Help. I am in my account. Should I be on your Face Book page instead?

  • Tina Sanford
    December 3, 2019

    Hi Staci,

    I filled out a support request last night and am worried you may not have received it. I purchased 2 patterns yesterday and the money came out of my account but I can’t access the patterns. I did go through and clean out my browser but still no access. Can you help me?

    Thanks.

    Tina

    • Janelle Taliercio
      December 4, 2019

      Hi Tina, I see the new patterns came in with this email extension: umich.edu I’m going to make sure those patterns go into your main account with your comcast.net email address. This will solve the problem. If you still have trouble after this, will you let me know? I’m also going to email you. Thank you! Janelle

  • Gay Dickenson
    December 3, 2019

    Hello There!!
    I was wondering how to protect my sore fingertips from all the pin pushing. I love making these lovely ornaments for my Loved Ones! Am I the only One with sore fingers!? Ive been grabbing any little hard thing I can find that helps push in the pins. Are there some Ideas out there!?
    Thanks all for your time and thoughts!
    Happy Creating!
    Gay

    • Tina Sanford
      December 3, 2019

      A thimble helps.

  • Tina Sanford
    December 5, 2019

    I am trying to do the basic star pattern and am having an awful time marking the center on the second half. I think I’ll just buy some of the pre-marked ones but I’m not sure which to get. I need 4 lines so should I get the one with 5 or 8 premarked lines? I’m not sure why I’m having so much trouble. I did the free workshop months ago and it came out fine but I’m really struggling this time. Grrrr!

  • Leah Boudreaux Boudreaux
    December 8, 2019

    I updated my card added s new one and would like to use the one ending in 2870 and d

    • Janelle Taliercio
      December 11, 2019

      Hi Leah, I do see we have taken care of this for you. Thank you! Janelle

  • Kim Loewenstein
    December 12, 2019

    I filled out a support request. I just got my very first order that I ordered from you and the order was wrong. I ordered 5 egg foam with 8 lines and I received the round ones. I really needed these for Christmas presents and need them asap. How can I send the round ones back and get the egg ones ASAP??

    • Janelle Taliercio
      December 13, 2019

      Hi Kim, I’m so sorry for the mixup. We’re sending the eggs out asap. Someone will be in touch with you via email about this, too. Thank you. Again, so sorry about this.

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